Disclaimer: ChinaDaily.com(dba China Daily Information) is in no way affiliated with China Daily Newspaper or chinadaily.com.cn
Home Jobs Offered Jobs Wanted Personals Language Massage & Escort Housing Services Biz Opportunities
You are here:
Shanghai > Jobs Offered > Customer Service
Post Login Register Support


Post# A335185

Customer Support Specialist for German Market

Posted On: Tuesday, 20 March, 2018
Reply to: (Use contact form below)
Company: Motion Global

•Largest designer glasses e-commerce retailer worldwide (www.smartbuyglasses.com)
•Multicultural team representing over 20 nationalities
•Fast growing, dynamic and young company culture

SmartBuyGlasses Optical Group, operated under Motion Global Ltd., is the world’s leading designer eyewear e-retailer. With operations across Asia Pacific, Europe and the Americas, SmartBuyGlasses has become the market leader in over 30 countries worldwide. With over 160 employees, we retail the world’s best eyewear brands including Ray-Ban, Tom Ford, Gucci and many more. SmartBuyGlasses has a young, international and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.

For more information see: www.motionglobal.com, www.smartbuyglasses.com.

We are seeking a Customer Service Representative to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):
•Work with customers daily via email
•Handle retail customer service inquiries for the German speaking market (depending on language skills may extend to our English markets). Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
•Patiently answer customer service inquiries in a timely and professional manner
•Use problem solving skills to solve customer service issues
•Collaborate with the marketing team to promote products and promotions
•Use cultural knowledge of international markets to support the marketing team
•Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales

The Successful Candidate:
•Fluency in German with excellent speaking and writing skills
•Detail oriented and ability to work under pressure
•A self-starter with mature and balanced reasoning
•Positive attitude with genuine desire to move forward in career
•Excellent time management and documentation skills
•Works well in a team environment
•Proficient in use of Microsoft Word and Microsoft Excel
•Customer service experience preferred
•Availability for flexible work hours (weekends/evening)

Employee Benefits
•13th month bonus
•10 days of paid vacation
•Medical insurance coverage
•A free-pair Designer Eyewear of your choice every anniversary date
•Employee discount on purchases on SmartBuyGlasses website
•3000 RMB employee referral rewards
•On the 2nd, 3rd and 5th anniversary, company awards every employee A Tailored Holiday Package (domestic or abroad)

Previous posting
More posting in Customer Service
Next posting
More posting in Jobs Offered

It is NOT ok to contact this poster about other services, products or commercial interests.

Contact this User:
Your email: *
Message: *
The following file types are not allowed: exe, com, bat, vbs, js, jar, scr, pif
Maximum file size: 1000KB
Security Code: *
Enter the code shown above into this textbox