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Post# A319783

Customer Support Specialist for Spanish Market (Shanghai)

Posted On: Monday, 21 August, 2017
Reply to: hr@motionglobal.com
Company: Motion Global

Largest designer glasses e-commerce retailer worldwide (www.smartbuyglasses.com)
Multicultural team representing over 20 nationalities
Fast growing, dynamic and young company culture

Motion Global operates the SmartBuyGlasses Optical Group, the world’s leading designer eyewear e-retailer. With operations across Asia Pacific, Europe and the Americas, Motion Global’s portfolio of domain properties are market leaders in over 30 countries & 15 languages worldwide. With over 160 employees we retail the world’s best eyewear brands including Ray-Ban, Tom Ford, Gucci and many more. SmartBuyGlasses has a young, international and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.

We are seeking a Customer Support Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):

Work with customers daily via email
Handle retail customer service inquiries for the Spanish speaking market (depending on language skills may extend to our English or Chinese markets). Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
Patiently answer customer service inquiries in a timely and professional manner
Use problem solving skills to solve customer service issues
Collaborate with the marketing team to promote products and promotions
Use cultural knowledge of international markets to support the marketing team
Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales
The Successful Candidate:

Fluency in Spanish with excellent speaking and writing skills
Detail oriented and ability to work under pressure
A self-starter with mature and balanced reasoning
Positive attitude with genuine desire to move forward in career
Excellent time management and documentation skills
Works well in a team environment
Proficient in use of Microsoft Word and Microsoft Excel
Customer service experience preferred
Availability for flexible work hours (weekends/evening)
How to apply
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